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Shipping Policy

General Shipping Information

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Order Processing Time

  • Orders are generally processed and shipped within 1 week of purchase.

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Estimated Shipping Times

  • Domestic (US) Economy Shipping: 4-8 business days

  • Domestic (US) Standard Shipping: 2-5 business days

  • Domestic (US) Priority Shipping (on availability): 2-3 business days

  • International Standard Shipping: 10-30 business days

  • International Priority Shipping (on availability): 3-5 business days

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Customs Fees

  • We are not responsible for customs fees, import duties, taxes, or any other charges that may apply to international shipments. These fees are the responsibility of the recipient.

Shipping Delays

  • We cannot be held responsible for delays caused by shipping carriers. Please plan accordingly, especially around holidays, as delays are often expected during these times.

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Important Information

Shipping Confirmation and Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package until it arrives.

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Delivery Issues

  • If you encounter any issues with your delivery, such as lost or damaged packages, please contact the shipping carrier directly with your tracking information. While we will do our best to assist, we are not responsible for shipping carrier delays or errors.

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Address Accuracy

  • Please ensure that your shipping address is accurate and complete at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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Holiday Shipping

  • During peak holiday seasons, shipping carriers may experience delays. We recommend placing your orders early to ensure timely delivery.

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Non-Delivery

  • If your package is returned to us due to non-delivery (e.g., incorrect address, unclaimed package), we will contact you to arrange for reshipment. Additional shipping charges may apply.

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Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

Email: info@pixelgiftworks.com Address: PO BOX 685 Palmyra, IN 47164-0685

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Thank you for supporting PixelGiftWorks. We appreciate your business and strive to provide the best service possible.

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