Effective Date: 08/15/2025
I want you to know how shipping works when you order from PixelGiftWorks. This policy covers both physical and digital products so there are no surprises.
Physical Products
- Processing Time: Most physical items are made to order by my trusted print partners. Please allow up to 1 week for your order to be created before it ships.
- Estimated Shipping Times:
- US Economy: 4–8 business days
- US Standard: 2–5 business days
- US Priority (if available): 2–3 business days
- International Standard: 10–30 business days
- International Priority (if available): 3–5 business days
- Customs & Duties: For international orders, any customs fees, taxes, or import duties are the responsibility of the buyer.
- Delays: Shipping times are estimates and may vary due to carrier delays, weather, or holidays.
Digital Products
- Instant Access: Most digital files are available for download immediately after payment clears.
- Email Delivery: Some freebies or special items may be sent by email within a short time frame.
- No Shipping Fees: Digital items are delivered electronically — no shipping costs apply.
Important Information
- Tracking: You’ll receive an email with tracking details once your order ships (when available).
- Address Accuracy: Please double-check your shipping address at checkout. I can’t be responsible for packages sent to the wrong address you provided.
- Delivery Issues: If your order arrives damaged or goes missing, contact the shipping carrier with your tracking info. I’ll always do my best to help, but I can’t be responsible for carrier errors.
- Returned Packages: If your package is returned due to an incorrect address or non-delivery, I’ll contact you to arrange reshipment. Extra shipping fees may apply.
Questions?
If you have any questions about shipping (physical or digital), email me at info@pixelgiftworks.com.
Thank you so much for supporting PixelGiftWorks 💛