Return Policy

Thank you for shopping at PixelGiftWorks. We strive to ensure that our customers are satisfied with their purchases. Please review our return policy for both digital and physical products.

Digital Products

No Refunds
Due to the nature of digital products, we generally do not offer refunds on digital files. However, we understand that issues can arise, and we are committed to making things right.

File Issues
If you encounter any issues with your digital file, please contact us immediately. We will do our best to resolve the issue promptly. As a small business, we value our customers and will rectify any mistakes on our part.

Contact Information:
Email: info@pixelgiftworks.com

Physical Products

Return Window
Physical items can be returned within 14 days of purchase. Please contact us to initiate a return and receive further instructions.

Return Shipping Fees
Buyers are responsible for all return shipping fees unless the item received is defective. If the item is defective, we will cover the cost of return shipping.

Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items
Certain types of items cannot be returned, such as custom or personalized orders and perishable goods.

Process for Returns:

Approval: We will review your request and, if approved, provide instructions for returning the item.

Shipping: Ship the item back to us using the address provided.

Inspection: Once we receive the returned item, we will inspect it.

Refund: If the return is approved, we will process a refund to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges
If you need to exchange an item, please contact us at info@pixelgiftworks.com. We will guide you through the process of exchanging your item for a new one within the 14 day window.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@pixelgiftworks.com with details and photos of the defect. We will arrange for a replacement or refund, including covering any return shipping costs.

Contact Information:
Email: info@pixelgiftworks.com
Address: PO BOX 685 Palmyra, IN 47164-0685

We are committed to providing excellent customer service and will do our best to ensure your satisfaction. Thank you for supporting our small business!